Plant Operations Call Center

The Plant Operations Call Center (POCC) is the communications hub of the Plant Operations Department and the front line communications with campus departments. Work requests are initiated, dispatched, coordinated, and tracked through our computerized Facilities Management System. Inquiries on any Plant Work Request can be followed up on by calling the Call Center at 647-2059 or email POCC (get address) (38.103.63.16).

In a joint effort with Housing Facilities, on February 2, 2004, the Plant Operations Call Center began accepting after hours (4:00 p.m. to 7:30 a.m. weekdays and 24 hours on all weekends and holidays) calls for facilities emergencies in Student buildings and Northwood Community Apartments on campus. The POCC is able to communicate directly with Housing Facilities staff, via two-way radio and by telephone, to effect an immediate response to most emergency situations.

Address
326 E. Hoover
Ann Arbor, MI 48109-1002
Click here to view a map (in Adobe Acrobat format)

General Phone Numbers
(734) 647-2059 - Phone (24 hours / 7 days)
(734) 763-2932 - Fax

General Email - POCC (get address) (38.103.63.16)

Obtaining Work Requests

Work Requests are obtained for the entire Plant Operations Department through the Call Center. Work to be performed on a general fund basis can be requested by calling the Call Center at 647-2059 or by using our service request. A work request number will be provided for future reference in tracking of the job.

For work to be performed on a customer pay basis, a work request form must be initiated and can be faxed to 763-2932 or mailed to the Plant Operations Call Center, 326 E. Hoover, Box 1002. Once the form is received, you will be contacted with a work request number to reference for future tracking of the job. The Plant Operations Work Request form is shown below and may be printed and duplicated for future use.

Download a printable version (in Adobe PDF format)

Last modified: October 07 2004 14:47:00.

Notes: Description field not printing? For the Work_Request.pdf file: After filling out the description field for printing, the text of the field may fail to print. Acrobat may not update its internal information until you leave a field. One workaround is to click somewhere on the document outside of the description field before you print. This may extend to the other fields as well.

General Fund vs. Customer Pay

Work done in a general fund building to fixed equipment is done out of the general fund budget at no charge to the department (call 647-2059 or use the online service request).

Work is also done in buildings that are not general fund or to equipment that is not fixed to the building on a customer pay basis with a cost to the department.

Site maintained by: Plant Operations Web Services

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