Mission, Vision & Guiding Principles

Mission Statement

The Hospital Maintenance Department, a member of the University Community, maintains the physical environment and provides related services to support the Hospital in reaching its goal of excellence in healthcare and public service. Hospital Maintenance includes electrical services, HVAC services, Plumbing services, and general building maintenance services.

Vision Statement

• To be a department where continuous and measurable improvement in services is the standard.
• To be recognized by the Hospital and University community for excellence in service, as a partner in solving our customers' problems, and as the provider of choice.
• To be an innovative leader in facilities management. To be an organization where all employees are treated equitably and honestly.
• To be an effective, diverse work community.
• To be a learning organization, where all staff members are empowered and supported in reaching their full potential.
• To be a workplace where the atmosphere of trust encourages creativity and innovation.

Guiding Principles

Our vision can only become reality through the efforts of all members of the Plant Operations team. This requires that everyone identify processes that need to be improved and the milestones that must be achieved as we seek to be the provider of choice for those we serve. While keeping the vision before us reminds us of what we are to do, it is critical that we also give attention to how we do it. We will be guided by these principles:

Focus

We exist to serve the needs of the Hospital through partnerships and mutual understanding.

Integrity

How we do our work and how we relate to each other are of paramount importance. Our conduct must conform to the highest, uncompromising standards of trustworthiness and character. We will never knowingly make decisions that harm people or that are not in the best interest of the Hospital community.

Respect for People

Respect for people and their intrinsic worth is the cornerstone of our relationships with one another, our customers, and our suppliers. We appreciate the diversity of the human family and recognize our differences as sources of collective strength and wisdom.

Empowerment

We are a team. Team members are stakeholders in the success of the enterprise, and must be involved in the decisions that affect their work lives. "Empowerment", with its freedoms, responsibilities and boundaries, describes the intended work culture. Empowerment requires competence, sharing of information and ongoing learning. We are dedicated to becoming the best workforce in our industry. A person seeking to improve service to a customer will not be blamed for taking reasonable risks or for trying something new that does not quite work out.

Innovation

• We are a learning organization.
• We recognize that improvement of our work processes, our methods, and ourselves is essential to our success.
• We must be creative.
• We must challenge our own thinking. We must seek to learn from our mistakes.

Once a problem, issue, or concern has been identified, it is good practice as an individual or group, to actively seek solution or avenues of correction, regardless of the magnitude of the effort. If this practice is not performed, then as a group or as an individual you then become part of the problem, issue, or concern.

Don't be part of the problem. Take OWNERSHIP. Support and exercise TEAMWORK. Most of all make a difference.