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Department InformationJohn Lawter, Associate Director
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Custodial Services Process Improvement Team (CSPIT)The Custodial Services Process Improvement Team (CSPIT) - responsible to the FUN Steering Committee and Rich Robben, Director, Plant Operations, was organized to improve the delivery of cleaning services to University units, and increase satisfaction of Building Services customers.The CSPIT was charged to share experiences, discuss and analyze data, formulate opinions and conclude by delivering prioritized recommendations for improvement. The team met weekly from 7:30-9AM for 9 sessions from April 7 to June 2 with minutes shared between meetings. With the exception of May 26, at least 90% of the team members were in attendance. CSPIT Final Report Summary (Adobe PDF file [an error occurred while processing this directive]) Building Services Response to Recommendations (Adobe PDF file [an error occurred while processing this directive]) ![]() Building Services Lead Team |
Content modified: April, 2007
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