Plant Operations Service Guide

Most major campus buildings have been retrofitted to provide accessibility to persons with disabilities. We continue to refine our level of accessibility as circumstances dictate.

Construction work complies with the requirements of the applicable state and federal codes and regulations.

Students requiring additional accommodations should call the Office of Services for Students with Disabilities at 763-3000.

Faculty or staff members requiring additional accommodations should call the Human Resources & Affirmative Action Office at 763-0235.

Call the Plant Operations Call Center (647-2059) for repairs to accessibility equipment such as automatic or handicap door operators and elevators.

Air Conditioning: Who maintains air conditioners, who repairs them, and who replaces them?

Plant Operations – Facilities Maintenance maintains central air conditioning systems in general fund buildings and upon authorization from our customers, in non-general fund space. However, telecommunications rooms are maintained at customer expense.

Facilities Maintenance maintains, repairs and replaces window air conditioners at the request of our customers. *To request service, simply complete a Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) and fax or send it to Plant Operations Call Center at:
Fax: 763-2932
Mail: 326 East Hoover, 1002

*Exception: Window AC units in the School of Public Health I Building are maintained from the general fund.

See “Freon.”

Air Intakes: Whom do I call to report problems?

Smoking or idling vehicles near building air intakes is not allowed.

It is the responsibility of Facilities Maintenance to inspect and keep air intakes to buildings clean and free of debris. When needed, exterior ground level air intakes are cleaned of leaves and debris by Plant Operations – Grounds.

Call the Plant Operations Call Center at 647-2059 if you have any questions or wish to report problems.

Alarms: Who monitors them? Who installs them? Who repairs them?

The Plant Operations-Fire Protection Shop maintains and tests fire alarms and sprinkler fire safety systems in general fund buildings. Fire alarm systems in non-general fund spaces are also maintained by the Fire Protection Shop at customer expense.

Plant Operations-Fire Protection Shop will modify or expand existing fire alarm systems at customer expense. Projects of this nature are initiated by contacting AEC-Architecture & Engineering (A&E) at 764-3414.

Building security systems and other departmental alarm systems are not maintained with general funds and are the responsibility of the department. It is recommended that departments contact the service department of the vendor that installed the system for maintenance and repair.

Many alarm systems are monitored by the Department of Public Safety, including fire alarms and security alarms. Building environmental alarms are monitored by Plant Operations-Building Automation Services.

Exit alarms on doors in general fund space (typically libraries) installed as part of the original construction are maintained and repaired by Plant Operations. Exit alarms installed in general fund space by departments are the responsibility of the department to maintain and repair.

Local battery-operated door alarms are supplied and installed by the Plant Operations-Key Office at department expense. Once installed, the departments are responsible for maintaining the batteries in these devices by either replacing the batteries themselves or issuing a customer-funded work order through the Plant Operations Call Center to the appropriate Plant Operations Shop.

To contact Plant Operations regarding the installation or repair of local, battery operated door alarms, call the Plant Operations Call Center at 647-2059 or submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

To report an alarm sounding in a building, please contact the Department of Public Safety at 763-1131 or 911.

Animals: Whom do I call for removal?

Plant Operations – Grounds is responsible for the removal of deceased or dying animals from University property or streets. Please call the Plant Operations Call Center at 647-2059.

Plant Building and Grounds Services - Pest Management will remove stinging or biting insects and animals from buildings. Call the Plant Operations Call Center at 647-2059 to arrange for this service.

Animal Rooms: Who maintains them?

Plant Operations – Facilities Maintenance maintains lighting systems, plumbing systems and services the environmental conditions in animal rooms. The HVAC Shop provides corrective service for problems regarding pressure and temperature. Report problems with animal rooms to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Cleanliness issues in animal rooms are the responsibility of the department.

Certifying and changing the designated temperature and pressure in these rooms is performed at customer expense. Departments requesting this service should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Lighting timers in animal rooms are repaired and replaced at customer expense. Departments requesting service to lighting timers should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Animal Waste Disposal: What should I do with it?

Animal waste should be disposed in appropriate containers for removal by the waste removal experts in University of Michigan OSEH or University Lab Animal Medicine. Questions about animal waste disposal should be directed to OSEH at 647-1142.

Animal Watering Devices: Who supplies utilities?

Plant Operations – Facilities Maintenance supplies utilities to animal watering devices and will install, modify or repair these devices at customer expense. Departments requesting this service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Arboretum: Who is Responsible for Maintenance?

The University of Michigan Nichols Arboretum has joined forces with the Matthaei Botanical Gardens to become one administrative unit within the University. The Arboretum, or “Arb”, operates independently of Plant Operations; however, we do provide some support services.

Because the buildings located in the Arb are covered in the General Fund, Plant Operations – Facilities Maintenance is responsible for the maintenance of structures in the Arb. This includes repairs to the human and doggie drinking fountains.

Plant Operations – Grounds & Waste Management has little to do with the maintenance of the grounds in the Arb, unless work is requested by the persons who oversee the Arb. Grounds does receive some funding for tree trimming and tree removal work on an annual basis. Grounds also performs snow removal to the Burnham House in winter.

Architectural/Engineering Design: Who provides it?

Architectural and engineering design services are provided by AEC, Architecture & Engineering (A&E). They may be contacted at 764-3414.

Plant Operations – Plant Engineering does provide limited engineering services at customer expense, to address operational issues related to maintenance of mechanical systems within University buildings. Departments requesting this service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

See “Landscape Design.”

Artwork, Maintenance: Who maintains artwork?

Plant Operations will arrange for the installation of artwork, at the request and direction of our customers.Departments needing assistance with artwork should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Departments are responsible for maintaining any artwork they acquire. Plant Operations performs maintenance or repair to exterior sculptures and fountains only.

Asbestos Removal: Whom do I call?

The Plant Operations – Facilities Maintenance, Insulation Shop oversees asbestos removal in compliance with governmental regulations. When asbestos removal is necessitated by our maintenance activity, the removal is considered a general fund expense.

If the removal is part of a renovation or construction project, the project or department is responsible for the cost of removal. Departments requesting this service should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Ashtrays, Exterior: Who supplies them and who maintains them?

Plant Building and Grounds Services is responsible for the installation and maintenance of all exterior cigarette ash urns. Requests for additional ash urns should be directed to the Landscape Architect’s Office at 764-0532.

To report problems with exterior ash urns, call the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Asphalt Repair: Whom do I call?

Plant Building and Grounds Services maintains University of Michigan owned streets only. Parking and Transportation maintains parking lots, with the assistance of Grounds.

To report a pothole or problem with a University-owned street, calls the Plant Operations Call Center at 647-2059.

To report problems with parking lot surfaces, call the Parking Maintenance office at 764-1225.

The City of Ann Arbor maintains and repairs the streets and roads within the city limits. To contact them regarding potholes in a city-owned street, please call 994-6537.

Athletic Department Facilities: Who maintains them?

The University of Michigan Athletic Department maintains athletic practice fields and playing fields, including the U of M Golf Courses.Athletics also maintains the buildings and facilities that house their programs. The Athletic Department web site is available at: http://www.mgoblue.com/ and their facilities office can be contacted at 647-9760.

Auditorium Seating: Who repairs or replaces it?

Plant Operations – Facilities Maintenance will make minor repairs to auditorium seating if parts are available. Costs for repairing torn or damaged upholstery may be covered by Risk Management.

In general fund spaces, upholstery that has reached the end of useful life will be replaced by Plant Operations. However, the need far exceeds the funds available for this activity. When Plant Operations receives requests from general fund buildings, those requests are referred to Plant Engineering for inclusion on the Facilities Condition Assessment (FCA). Once the request is on the FCA, it will be prioritized against other capital projects and the work performed when funds are made available. Unfortunately, this process is lengthy and funding is not a certainty.

In some instances, departments may opt to fund the replacement of auditorium seating themselves.

Report problems with auditorium seating to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

See “Upholstery”

Autoclaves: Who installs, maintains, or repairs them?

Plant Operations is responsible for the on-going maintenance and repair of the utility systems delivering electricity, steam and water to autoclaves, but does not maintain or service the autoclaves themselves. Service on these devices must be obtained from a vendor outside of the University at customer expense. Contact UM Purchasing to arrange for this service or view their web site at: http://www.umich.edu/~purch/. Please note that departments are responsible for cleaning and decontaminating the equipment before it is serviced.

All connections to building utility systems must be coordinated through the Plant Operations Call Center at 647-2059. This work is performed at customer expense.

See “Sterilizers”.

Ballast, Lighting: Who replaces ballasts in fluorescent lights? Who handles disposal of the lamps?

In general fund buildings, Plant Operations – Facilities Maintenance replaces ballasts and lamps in fluorescent lights. All fluorescent lamps are disposed of by Facilities Maintenance through University of Michigan OSEH. Report problems with ballasts and light fixtures to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Plant Operations has nearly completed a five year project to audit or survey 100% of their general fund buildings and to upgrade lighting equipment in about 90% of the square footage which can be profitably upgraded without compromising lighting quality. The main focus will be the conversion of the existing fluorescent T12 lamp system to the T8 system with electronic ballast.More information on the energy efforts of Plant Operations can be found on the Energy Management web site at: http://www.plant.bf.umich.edu/ems/.

Banners: Who installs them? Where can I put one? Whom do I contact?

There are two processes that control the installation of banners on the University of Michigan campus depending on your affiliation with the University.

Student Groups

Banners on the Diag and other campus areas are controlled by the Student Organization Resource Center (SORC). SORC advertising services are available for use by MSA-registered student organizations and University departments. The SORC website is available at: http://www.umich.edu/~sorc/index.htm

For many years, groups climbed the trees on the Diag to hang their banners. In 1997, recognizing the potential danger to students and long-term injury to the trees, the Plant Operations – Grounds forestry crew began installing the banners.Despite their best efforts, the trees continued to lose bark and branches. Consequently, the foresters discontinued their allowance of hanging banners on campus trees in May 1999. Today, Grounds crews will promptly remove all unauthorized banners from the trees.

When banners were no longer allowed on trees, SORC began installing banner poles on the Diag. Advertisers complete a contract with SORC for weekly reservation of one of eleven banner spaces. SORC places and removes all banners; group members may not place banners themselves. For more information on banners, please contact SORC through their website or by calling (734) 764-0436.

All Others

The University of Michigan Planner’s Office has created guidelines covering the installation of banners on light poles and buildings on campus. The following links are provided to access those guidelines:

For banners on light poles: Banners on Light Poles Policy 11.12.2007

For banners on buildings: Banners on Buildings Policy 11.12.2007

BAS

See “Building Automation Services”

Baseboards: Who repairs or replaces them?

Plant Operations – Facilities Maintenance will reattach baseboards when loose. Call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

The installation or replacement of baseboards is a customer expense and is usually associated with the installation of new floor coverings.

For the installation of new baseboards, simply complete a Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) and fax or send it to Plant Order Service at:
Fax: 763-2932
Mail: 326 East Hoover, 1002

See also “Hazardous Waste.”

Electric Service: Whom do I call if the power goes out?

Plant Operations – Utilities & Plant Engineering is responsible for providing electricity to the University campus. Plant Operations generates electricity at the Central Power Plant and purchases electricity from outside vendors. Plant Operations constantly monitors the electrical conditions on campus and is immediately alerted to outages.

To report a loss of electricity or to obtain an update during an electrical outage, call the Plant Operations Call Center at 647-2059.

If damage occurs to departmental equipment as the result of an electrical outage, the department should report the damage to Risk Management at 764-2200.

Electric Space Heaters: Can I get one?

Plant Operations recognizes that individuals have different levels of comfort associated with temperature and heat. Before considering the purchase of an electric space heater, please call the Plant Operations Call Center at 647-2059 and allow us the opportunity to investigate the situation.

If the situation cannot be corrected immediately, the use of an electric space heater, as a temporary measure, is allowed according to the following guidelines:

Space heaters must be electric powered and ideally, oil-filled or ceramic.
Fuel powered (such as propane, wood, natural gas, or kerosene) space heaters are not permitted inside occupied buildings.
Space heaters must not take more than 110 volts of electricity to operate.
Space heaters that have exposed heating elements (the type that glow red hot) are not recommended.
Space heaters must have a Tip-Over Shutdown feature and must be UL (Underwriters Laboratory) approved.
Space heaters must have a thermostat that automatically shuts off when a certain temperature is reached.
Space heaters should be kept at least 3 feet away from any combustible material and should always be turned off and unplugged when area being heated is not occupied.
Nothing should ever be placed on top of or touching a space heater.
Do not place heaters under desks or in other enclosed areas.
Heaters must be plugged directly into a wall receptacle. Never plug a heater into an extension cord or portable power strip / surge protector. Never plug space heaters into dedicated data receptacles.
Heaters need to be monitored daily. Heaters that are missing guards, control knobs, feet, or other parts must be taken out of service immediately and repaired by a competent person or discarded.

Electric Space Heaters are typically extremely inefficient and use large amounts of electricity. Plant Operations recommends minimal use of these heaters for both environmental and safety reasons.

Note: Only oil filled electric radiator space heaters are approved for University of Michigan Hospitals and Health Centers. Space heaters are not allowed in dorm rooms according to Housing policy.

Electrical Connections: How do I get connected?

Plant Operations can install electrical connections of various voltages in departmental space. Requests of this nature are funded by the departments at customer expense. Departments needing installation of electrical connections may send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Note: For safety purposes, Plant Operations must be contacted prior to the installation of any electrical equipment. Electrical inspectors from AEC must inspect and approve the installation of new electrical circuits.

See “Extension Cords.”

Elevators: Whom do I call when I have problems?

Elevator emergencies should be reported to the Department of Public Safety at 911.

Plant Operations maintains elevators, dumbwaiters, stage lifts, escalators, and wheelchair lifts in all general fund buildings. To report a problem with any of these devices, call the Plant Operations Call Center at 647-2059.

The Plant Operations - Elevator Shop regularly tests all elevators in accordance with State of Michigan laws. All modifications to elevators must be approved by the State of Michigan Elevator Safety Division.The Elevator Shop will work with departments, at customer expense, when modifications are necessary to meet the operational requirements of the departments. Departments requesting a modification to their elevator should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Plant Operations – Elevator Shop is also responsible for servicing the elevators in Housing and the Athletic Department. Plant Operations manages the vendor contract for elevator & escalator service at University Hospital.Problems with elevators in these facilities should be forwarded through the appropriate facilities department, who in turn, will notify Plant Operations.

Emergency Calls: Whom do I call for fire or other life-threatening emergencies?

In case of fire and other life-threatening emergencies, dial 911.

Whom do I call for maintenance emergencies in general fund buildings?

Call the Plant Operations Call Center at 647-2059, 24 hours per day, 365 days per year, for maintenance emergencies in general fund buildings.

Plant Operations is staffed around-the-clock to address facilities emergencies. Response time to address emergency situations should be no longer than 1 hour at any time.

Maintenance emergencies should NEVER be reported via fax, left as a voice-mail message or sent through our web on-line maintenance request. Please call us directly at 647-2059.

Emergency Generators: Who installs and maintains them? How can I get one for my building?

Plant Operations maintains and tests emergency generators on both a general fund and non-general fund basis. Report problems with emergency generators in general fund buildings to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Non-general fund departments may request Plant Operations to maintain and test their emergency generators at customer expense. Departments requesting this service should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Emergency generators are installed at the request of the departments and the department responsible for development of these projects is AEC - Architecture & Engineering (A&E). To initiate a project to install an emergency generator, please call them at 764-3414.

Emergency Lighting: Who maintains and tests the lights?

Plant Operations – Facilities Maintenance is responsible for maintaining and testing emergency lighting in general fund buildings. Emergency lights are included in the Preventive Maintenance program to assure that the lights are tested at regular intervals.

Report problems with emergency lights to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Emergency Telephones: Who installs and maintains them?

ITCom installs and maintains exterior emergency telephones, providing immediate contact with the Department of Public Safety, in locations throughout the University campus. ITCom may be contacted by phone at 763-2000 or through their web site at: http://www.itcom.itd.umich.edu/telephone/

Most elevators on the University campus have emergency phones installed in them.These phones dial 911 and connect the caller to the Department of Public Safety.

Immediately report problems with any emergency phone to the Department of Public Safety at 763-1131.

Illumination lights on exterior emergency phones are maintained by Facilities Maintenance at customer (ITCom) expense. Report problems with lights on emergency phones to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Energy Conservation: What is happening on campus?

Plant Operations and the University of Michigan are recognized as leaders in the area of conserving energy. Energy Management sponsors events during the school year to bring attention to this important issue. For current information on their programs, please visit the Plant Operations – Energy Management website at: http://www.plant.bf.umich.edu/ems/conservation_guide.html

Environmental Rooms and Chambers: Who maintains them?

Environmental rooms and chambers are maintained by Plant Operations. Report problems with environmental rooms and chambers immediately to the Plant Operations Call Center at 647-2059.

See “Cold Rooms.”

Equipment, Departmental

See “Departmental Equipment”

Erasers: How can I get them?

Plant Building and Grounds Services provides chalk and chalkboard erasers to classroom areas. Report shortages of chalk and erasers to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Dry erase markers and erasers for white boards are provided by schools and colleges.

Escalators

See “Elevators”

Estimates: Who will provide them?

Plant Operations - Work Management coordinates all estimate requests in Plant Operations. An estimate may be requested for any service provided by Plant Operations. Estimate requests may be submitted on-line at: http://www.plant.bf.umich.edu/workcontrol/forms/EstimateRequest/

For estimate requests under $1000, Plant Operations will produce a non-detailed, “ballpark” estimate with a range of costs for a particular job at no charge to the customer. Ballpark estimates will be based on information in our Facilities Management System and will be for time & material work orders only.

Construction Services provides free estimates for all work assigned to their shop. Construction Services will provide either a time & materials estimate or a fixed-price estimate, depending on the needs of the customer.

For larger, mechanical-type projects, Plant Operations will produce a “ballpark” estimate without extensive design for customer approval. If after receiving the estimate the customer requests a more detailed estimate involving design work, the customer will need to submit a Plant Operations Work Order and assume the costs for the design work necessary to complete the detailed estimate.

To submit a funded-estimate request, departments may send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Turn around time on estimates varies depending on the complexity and nature of the project. Plant Operations requests customers to plan ahead and submit estimate requests early. Call the Plant Operations Call Center at 647-2059 for an update on the status of any estimate request.

Ethernet Jacks

See “Data, Ethernet Jacks”

Exercise Rooms, Recreational Buildings

See “Recreational Facilities”

Exit Lighting: Who installs and maintains it?

Plant Operations – Facilities Maintenance is responsible for maintaining and testing exit lighting in general fund buildings. Exit lights are included in the Preventive Maintenance program to assure that the lights are tested at regular intervals.

To report problems with exit lights, call the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Extension Cords: What rules must I follow?

The University of Michigan follows guidelines found in national electrical and fire codes pertaining to the use of extension cords. Extension cords cannot be used as a permanent wiring method and may only be used to provide a temporary means of power for no longer than 30 days.

Extension cords may be used to provide temporary power for portable equipment, such as a vacuum cleaner, electric drills, or lighting. Remove the cord when the task is completed.

Extension cords should NEVER be used to power permanent appliances, such as lab equipment, kitchen equipment, copiers, etc.

Surge-protector plug strips for personal computers and their components are acceptable. The plug strips must be UL-rated and contain an over-current protection device. Electrical appliances, such as hotplates or coffeemakers, should never be plugged into a plug strip.

All extension cords and plug strips must:

be grounded
be rated to carry the electrical load of the device attached to it
never routed under rugs, through walls, doors, windows, ceilings or floors, or across hallways or paths of ingress or egress
never be concealed behind building walls, ceilings or floors
be in good repair (replace any damaged cord or plug strip)
never be modified or repaired
never be daisy-chained to achieve additional outlets

Additional safety information is available on the University of Michigan Occupational Safety and Environmental Health website at: http://www.oseh.umich.edu//electric.html

Plant Operations will install additional outlets in spaces that require them. Requests of this nature are funded by the departments on a customer pay basis. Departments needing installation of additional outlets may send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Eyewash Stations: Who maintains them? How do I get a new one?

Plant Operations – Facilities Maintenance is responsible for maintaining eye wash stations. Eye wash stations and emergency showers are included in the Plant Operations Preventive Maintenance program to assure regular tests are performed. Testing of eye wash stations and showers is performed by Plant Building and Grounds Services. Report problems with eyewash stations and emergency showers to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Plant Operations installs new eyewash and shower stations at customer expense. Departments requesting this service should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Fans, Portable: Will Plant Operations provide them?

Generally speaking, Plant Operations does not provide portable fans to departments. However, in the event that a heating or cooling system has broken down and the occupants of the affected space are uncomfortable, Plant Operations will attempt to locate sufficient portable fans to aid those in need.

Contact the Plant Operations Call Center at 647-2059 should a situation of this nature occur.

Fences: Who approves and maintains them?

Plant Building and Grounds Services maintains all fences on campus. AEC – Construction Management maintains all construction fencing and other fencing in general fund areas.

To report problems with permanent fences on campus, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Fields, Intramural and Play

See “Recreational Facilities.”

Filters – HVAC Systems: Who replaces them?

Plant Operations – Facilities Maintenance is responsible for replacing filters in the large heating, ventilation and cooling (HVAC) units in general fund buildings. These filters are specifically designed to remove particles from the air to prevent contamination of interior spaces. Filter replacements are planned and scheduled through the Plant Operations Preventive Maintenance program.

In most cases, building occupants do not have access to the areas housing the HVAC equipment. Questions about filters and filter replacement can be directed to the Plant Operations Call Center at 647-2059.

Filters – Special HEPA: Who replaces them?

In certain buildings, some departments have opted to install High Efficiency Particulate Arresting (HEPA) filters to further reduce the particles entering their lab and research spaces. Plant Operations can replace these expensive filters; however, the work is performed at customer expense.

To request this service, departments should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or fax: 763-2932.

Fire: Whom do I call?

In case of fire and other life-threatening emergency, please dial 911.

Fire Extinguishers: Who installs them? Who monitors them? Who repairs them?

The University of Michigan has divided the responsibility for fire extinguishers in campus buildings into the following areas:

University of Michigan OSEH will insure University compliance with MIOSHA regulations
The Fire Marshals Office at the Department of Public Safety retains the Authority Having Jurisdiction and is responsible for fire extinguisher training
Plant Operations is responsible for inspecting and maintaining fire extinguishers in Maintenance General Fund (MGF) buildings

The Plant Operations – Fire Extinguisher Shop installs, inspects and maintains fire extinguishers in accordance with NFPA 10 standards. The Fire Extinguisher Shop has developed a monthly inspection program to comply with MIOSHA requirements. Working in cooperation with the DPS and OSEH, the Fire Extinguisher Shop insures proper fire extinguisher coverage is achieved throughout all MGF buildings.

If you discover a fire extinguisher that is empty or used:

Contact Public Safety at 763-1131 or 911 if used in a fire – a report needs to be filed and information gathered to find out what happened and to insure people have not been hurt.
To have the fire extinguisher repaired or replaced, contact the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Fire Hose Boxes: Who maintains them?

Plant Operations is responsible for maintaining fire hose boxes in general fund buildings. In many cases, the fire hoses have been removed and the boxes have been secured to prevent further vandalism. It is important to note that in responding to a fire, the fire department will use their hoses and equipment to extinguish the fire and they do not rely on the equipment that may be in the buildings.

To report problems with fire hose boxes in general fund buildings, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Fire Hydrants: Whom do I call if one is broken or leaking?

All fire hydrant problems should be directed to the Plant Operations Call Center at 647-2059. The POCC will notify the Plant Operations – Plumbing Shop of the problem and the Plumbing Shop will investigate the problem and, if needed, notify the proper department at the City of Ann Arbor Department of Public Works. Plant Operations needs to be in this process because many of the water lines feeding fire hydrants also supply water to the buildings on campus. If there is a problem, Plant Operations needs to know.

Fire Safety

See “Alarms”

Flag Poles: Who is responsible for the flags? Who determines when flags are lowered to half-staff?

Flag poles and flags are the responsibility of Plant Operations in general fund areas. Flags are replaced on a regular basis when they show evidence of wear. The Plant Operations – Millwright Shop, with funding from Grounds & Waste Management, is responsible for this activity. To report problems with flags or flag poles, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

The authorization to lower flags on campus to half-staff (and subsequently to full staff) is provided to Plant Operations by the Department of Public Safety and is based on orders received from agencies of the government. Plant Operations staff is responsible for lowering and raising the flags in general fund areas.

Flammable - Liquid Cabinets

Departments are responsible for providing flammable-liquid cabinets. More information on these cabinets can be obtained from the University of Michigan Occupational Safety & Environmental Health department (OSEH). Contact OSEH at 647-1142 or visit their web site at: http://www.umich.edu/~oseh/

Floor Covering: Who cleans my carpet? How often do they clean it?

Plant Building and Grounds Services is responsible for cleaning floor surfaces in all general fund space. Building Services will use the methods and equipment deemed most suitable for a particular floor surface.

Plant Building and Grounds Services has developed an extensive plan for cleaning the areas and the frequency of cleaning depends on the use of the space. The Plant Building and Grounds Services Cleaning Guide can be viewed on the Plant Building and Grounds Services web site at: http://www.plant.bf.umich.edu/building/PBS_Cleaning_Guide.pdf

To report problems with regular cleaning in general fund space, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Plant Building and Grounds Services cleans carpets in general fund buildings on a biennial basis. Spot cleaning of carpets is performed on a routine basis, as per the Plant Building and Grounds Services Cleaning Guide.

In the event of a flood, fire or other calamity, emergency cleaning services are provided by the Plant Building and Grounds Services Customer Response Team (CRT). The services of the CRT are arranged by contacting the POCC at 647-2059.

If additional floor cleaning services are requested by a department, school or college, Plant Building and Grounds Services will provide that increased level of service at customer expense. To arrange for these services, departments should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Floor Covering: Who does repairs? How can I install or replace my floor covering?

Plant Operations is funded to make repairs to floor coverings in general fund space. Floor tile and carpet, when damaged or torn, can become a tripping hazard to passersby and our desire is to repair the problem as soon as possible. Please call the Plant Operations Call Center at 647-2059 to report the problem.

Plant Operations is responsible for the replacement of floor coverings in general fund space. However, the need far exceeds the funds available for this activity. When Plant Operations receives carpet replacement requests from general fund buildings, those requests are referred to Plant Engineering for inclusion on the Facilities Condition Assessment (FCA). Once the request is on the FCA, it will be prioritized against other capital projects and the work performed when funds are made available. Unfortunately, this process is lengthy and funding is not a certainty.

In many cases, departments opt to fund the replacement of floor coverings themselves. Plant Operations – Construction Services is equipped to perform this work utilizing outside vendors for the removal of old material and the installation of the new surface. Construction Services will meet with the department to properly plan the installation and can provide samples of the materials that meet University standards for installation.

Departments interested in floor covering replacement should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Flowers and Plants: Who plants, maintains, and approves plantings?

Plant Building and Grounds Services approves, plants, and maintains outdoor plantings in general fund areas. View their web site at:

http://www.plant.bf.umich.edu/grounds/Grounds_Operations.html

For non-general fund areas, departments wishing to have plants or flowers planted outdoors should call the Landscape Architect’s Office at 764-0532.

Plant Operations no longer provides or services indoor plants. The University has contracted with an outside vendor for this service. You can obtain a list of contractors approved to maintain indoor plants from the University Purchasing Department. Contact Purchasing at 647-0304 or visit their web site at:

http://www.umich.edu/~purch/

Plant Building and Grounds Services can provide plants and flowers for special events (see below).

Flowers and Plants for Special Events: How can I get them?

Plant Building and Grounds Services can provide flowers or plants for special events at the University at customer expense. Please order well in advance of the event. Simply complete a Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) and fax or mail it to the Plant Operations Call Center at: Fax: 763-2932. Mail: 326 East Hoover, 1002

Fountains, Outdoor: Who maintains them?

Plant Operations – Facilities Maintenance and Grounds are jointly funded to maintain fountains and reflecting pools on campus. To report problems with fountains or reflecting pools, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

The North Campus Reflecting Pool closes the week following Homecoming weekend. The opening varies depending on the weather. It will generally be open by mid-May.

Fountains, Water

See “Drinking Fountains”

Freezers, Moveable: Who provides and maintains them?

Departments provide and maintain moveable freezers, such as chest and vertical freezers (not built-in). Plant Operations – Facilities Maintenance provides service to maintain and repair freezers at customer expense. The work can be performed on an “as requested” basis or Plant Operations can schedule this activity in the Preventive Maintenance (PM) program and provide regular cleanings and inspection of the freezer components.

Departments requesting service on a freezer should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Plant Operations does not pay for loss of contents due to power failure; contact Risk Management at 764-2200.

See also “Refrigerators and Freezers.”

Freezers, Walk-in

See “Cold Rooms”

Freon: How do I have it removed?

See “Refrigerant Gas,” “Refrigerators and Freezers”

Fume Hoods: Who provides and maintains them?

Departments pay for the installation of new fume hoods. Plant Operations - Facilities Maintenance performs routine maintenance on fume hoods. University of Michigan OSEH conducts periodic safety checks and relays this information to Facilities Maintenance for follow-up. For “low” or “no flow” problems with fume hoods, please call the Plant Operations Call Center immediately at 647-2059. For other maintenance needs call the Plant Operations Call Center or send the request on-line through our web site at: https://services.bf.umich.edu/general/

Departments are responsible for the cost of replacing or redesigning non-compliant fume hoods to meet current safety guidelines. Plant Engineering can provide the engineering that is required for any fume hood installation or relocation. Further, the installation work can be performed by Plant Operations staff. Departments wishing to relocate or install a fume hood should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Note: For safety purposes, Plant Operations must be contacted prior to the installation of fume hoods. Call the Plant Operations Call Center at 647-2059.

Furniture, Classroom: Who installs and maintains it?

Classroom furniture (desks, tables, chairs, podiums) that is bolted to the floor or wall is maintained by Plant Operations. For repair needs call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Classroom furniture that is movable or freestanding can be installed or repaired at customer expense.Plant Operations – Upholstery Shop can repair and reupholster used classroom furniture. Plant Operations – Construction Services can build custom classroom furniture at customer expense.To request any of these services, submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

See “Upholstery”

Furniture, Indoor: How can I get furniture? What do I pay for? How do I get rid of it?

Departments are responsible for the purchase and installation of furniture in their areas. For new manufactured furniture, contact AEC - Interior Design Services at 764-8294.

University of Michigan Stores has office furniture available from Steelcase and other vendors. They may be contacted at 998-4040 or view their web site at: http://www.umich.edu/~purch/mstores/

At customer expense, Plant Operations – Construction Services can build custom furniture; Plant Operations – Upholstery Shop can repair and reupholster used furniture; and Plant Operations – Machine Repair Shop can repair desks, file cabinets, wall partitions and chairs. To arrange for the construction of new furniture or the repair of old furniture, please send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

See “Upholstery”

Furniture should not be disposed of in refuse dumpsters or trash compactors.

The sale of old furniture is handled by the Office of Property Disposition. Property Disposition can be contacted at 764-2470 and their web site is available at: http://www.umich.edu/~ofa/PropDisp/

Furniture that cannot be resold is handled as separate waste. Contact the Plant Operations Call Center at 647-2059 for a Work Order to have Plant Building and Grounds Services dispose of it.

Plant Material and Moving Services can provide assistance in the removal of furniture and delivery to Property Disposition. Departments needing assistance with moving or disposing of furniture may send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Furniture, Outdoor: Who installs and maintains outdoor furniture?

Plant Operations – Grounds installs and maintains outdoor furniture for much of the campus. Inquiries for new outdoor furniture should be directed to the Landscape Architect’s Office at 764-0532. Report problems with outdoor furniture to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Garbage Disposals: Who installs and repairs them?

Plant Operations repairs garbage disposals in general fund buildings. To initiate a repair, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Plant Operations installs new garbage disposals at customer expense. Departments requesting this service should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Gates, Traffic Control: Whom do I call?

Our sister organization, Parking & Transportation Services, is responsible for traffic control gates into parking lots and structures. Parking Maintenance can be contacted at 764-1225 and their web site is available at: http://www.parking.umich.edu/extras/Contact.html

General Fund: What is it? Is my building a General Fund building?

Plant Operations is funded by the University to perform maintenance activities in what is commonly referred to as “General Fund space”. The “General Fund” is a source of funds provided to the University of Michigan through State appropriations and tuition fees received from students. Plant Operations receives only a portion of the General Fund each budget year and strives to maximize the use of this limited resource.

The “General Fund” allotment that Plant Operations receives funds our ongoing custodial, grounds and maintenance activities in areas that have been determined to be “General Fund space”. It is worth noting that of the approximately 30 million square feet of space at the University of Michigan, over 13 million square feet of space is maintained by the General Fund. Plant Operations constantly monitors available space data to insure that all General Fund space is included in our budget. As a general rule, General Fund monies are used to maintain buildings and areas by academic departments and designated academic and administrative support units. The State supports General Fund space based on the functional or programmatic use of the property.

Although the list of buildings changes with regularity, a list of the buildings currently deemed to be “General Fund” is included in the appendix of this Service Guide. Click here to go to the list of General Fund buildings.

Glass Replacement: Whom do I call?

See “Windows”

Glass Washers: Whom do I call for service?

Plant Operations will repair glass washers (hard-wired and fixed plumbing), including water and electric service, in general fund buildings. For repair needs call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Plant Operations will install new departmental glass washers, including new water and electric service, or will repair portable dishwashers, at customer expense. For these services, simply complete a Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) and fax or send it to the Plant Operations Call Center at:
Fax: 763-2932
Mail: 326 East Hoover, 1002

Portable glass washers are considered departmental equipment and are serviced at customer expense.Departments requesting service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932

Graffiti Removal: Whom do I call?

Plant Operations is funded to remove graffiti from public areas of campus. Plant Operations performs graffiti removal according to the following guidelines:

Sidewalks and plazas: Chalk graffiti on sidewalks and plazas will not be removed. Painted graffiti on sidewalks and plazas will be removed as soon as possible.

Building exterior walls, retaining walls and other vertical surfaces: Graffiti applied to vertical surfaces will be removed as soon as possible, whether chalk or paint.

Building interior walls: Plant Building and Grounds Services removes graffiti on interior walls in General Fund space.

To report graffiti on campus, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

See “ Vandalism

Grounds: Who maintains the campus grounds?

Plant Building and Grounds Services provides grounds maintenance for general fund supported areas, and other areas, at the request of our customers. To report problems relating to grounds maintenance, please call the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

See “Moving,” “Snow and Ice Removal,” and “Street Maintenance”.

Growth Chambers: Who maintains them?

Growth chambers constructed as part of the building are maintained by Plant Operations – Facilities Maintenance. To report problems with built-in growth chambers, call the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

For growth chambers that are not built-in, Plant Operations can support maintenance and repair of these devices at customer expense. Departments requesting service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Gutters: Who maintains them? Who removes weeds from them?

Gutter cleaning on general fund buildings are the responsibility of Plant Operations – Roofing Shop. When weeds are observed to be growing from gutters, this should be reported to Plant Operations so the weeds can be removed.

Repairs to gutters and downspouts are the responsibility of the Plant Operations – Sheetmetal Shop.

To report problems with gutters or downspouts, call the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

See “Roofs”.

Gym Floors and Walls

See “Recreational Facilities”

Hardscape

See “Sidewalks”

Hazardous Waste Disposal: Whom do I call?

For specifics on the disposal methods for Infectious and Bio-Hazardous Waste, contact University of Michigan OSEH at 647-1142. Information on this topic is available on the OSEH web site at: http://www.umich.edu/~oseh/guidbmwd.pdf

See “Vomit”

Heaters, Portable Electric

See “Electric Space Heaters”

Heating: Who maintains heating?

Plant Operations – Facilities Maintenance maintains heating systems in general fund buildings. Plant Operations - Utilities is responsible for the steam distribution systems in most areas of campus. To report problems with heating on campus, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Hoods

See “Fume Hoods”

Humidifiers: Who repairs them?

Plant Operations maintains and repairs humidifiers that are part of the heating and cooling system in general fund buildings on campus. For repair needs call the Plant Operations Call Center at 647-2059 or report on-line through the Plant Operations web site at: https://services.bf.umich.edu/general/
For repair needs for small, room humidifiers please send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Ice Machines: Who maintains them?

Ice machines are considered departmental equipment. Plant Operations can support the installation, maintenance and repair of these devices at customer expense. Departments requesting service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Ice Removal/Salting

See “Snow and Ice Removal”

Icicles: Who removes them?

Icicles hanging from buildings are a potential signal that something may be wrong with a building system (water leak) or perhaps an insulation or heating problem. Icicles also present safety problems to people if they fall from high levels and they can damage buildings or building equipment on their descent. Plant Operations should be notified when icicles are observed hanging from buildings.

To report problems with icicles, call the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

See “Snow and Ice Removal”

Incubators: Who maintains them?

Incubators are considered departmental equipment. Plant Operations can support installation, maintenance and repair of these devices at customer expense.Departments requesting service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Infectious/Bio-Hazardous Waste

See “Hazardous Waste Disposal” and “Vomit”

Intercom Systems: Who installs and maintains them?

Intercom systems are considered departmental equipment. Plant Operations can support maintenance and repair of these devices at customer expense.Departments requesting service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Interior Design Service: Whom do I call?

Plant Operations does not offer interior design service.

Please contact AEC - Interior Design Services at 764-8294.

Key Plans: Whom do I call?

See “Building Drawings”

Keys: Whom do I call for them? Who pays?

The Plant Operations - Key Office coordinates keying in all general fund space. Each building on campus has an individual keying plan developed with input from the users of the space.

To obtain keys from the Key Office, two forms are needed. The first is a “Key Requisition” form which must be signed by the person authorized to allow distribution of the requested key. This form will be available in the near future, on the Key Office web site listed below.

When the department wishes to cover the cost of the key, a second form, a Plant Operations work order, is required.

In many instances, departments have asked the Key Office to charge a “deposit” for a particular key, to aid in the eventual return of the key. In those instances, the Key Office charges a $5 to $20 deposit. Deposits are payable in cash only. Receipts are provided.

All keys issued are tracked in the Key Office M-Keys system. Departments may request a report of keys issued to a particular employee by contacting the Key Office at 764-3481.

Departments may replace key systems with card reader access systems at their own expense.

The Key Office also provides keys to locking office furniture and cabinets at customer expense.

Departments requesting re-keying of a building, installation of a card reader system, or keys for furniture and cabinets should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Customers must pick up keys at the Key Office located at 525 Church Street, Room 1103. A map with the location of the Key Office is available on their web site at: http://www.plant.bf.umich.edu/workcontrol/KeyOffice/

Note: All signed Key Requisitions should be delivered to the Key Office at time of key pickup. All Plant Operations Work Orders are sent to the Plant Operations Call Center.

See “Locks.”

Lab Chemical, Disposal: Whom do I call?

University of Michigan OSEH department oversees the safe disposal of lab waste on campus. Information may be obtained from OSEH at 647-1142 or through their web site at: http://www.umich.edu/~oseh/wastemgt.html

Lab Equipment: Who purchases and maintains it?

Lab equipment is considered departmental equipment. Plant Operations can support maintenance and repair of some lab equipment at customer expense.Departments requesting service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Note: For safety purposes, Plant Operations must be contacted prior to the installation of any lab equipment installation that requires modification to existing electrical, plumbing, exhaust or ventilation systems. Call the Plant Operations Call Center at 647-2059, or email the POCC at pocc@umich.edu, for more information.

Landscape Design: Who provides it?

Landscape design services are provided by both Plant Building and Grounds Services-Landscape Architect’s Office and by AEC – University Planner’s Office. Contact the Landscape Architect’s Office for clarification at 764-0532.

Lasers: Who maintains and repairs them?

Lasers are considered departmental equipment and, with a couple of exceptions, are not maintained or repaired by Plant Operations. Departments should contact an outside vendor for most laser services.

Plant Operations is responsible for providing deionized water to laser cooling systems. For any operational problems or repairs involving laser cooling water systems, contact the Plant Operations Call Center at 647-2059 or

submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Plant Operations repairs laser heat exchangers at customer expense.

Departments requesting this service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Lead Abatement: Whom do I call?

University of Michigan OSEH should be contacted regarding all lead abatement activities on campus. Call them for information at 647-1142 or visit their web site at: http://www.umich.edu/~oseh/topics_lead.html

Lifts

See “Elevators”

Lighting, Building Interior: Who maintains it?

Plant Operations – Facilities Maintenance maintains lighting in general fund buildings.Facilities Maintenance replaces burned out lamps, broken switches and burned out ballasts. They are also responsible for replacing lenses on light fixtures when damaged or missing.

Plant Operations – Facilities Maintenance is also responsible for replacement of special “red” light bulbs in photographic dark rooms.

Plant Building and Grounds Services is responsible for cleaning light fixtures.

To report problems with light fixtures in interior spaces, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Plant Operations will maintain and repair desk lamps, table lamps, lamps in display cases, and under-cabinets lights at customer expense. Departments requesting service on these devices should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

See “Animal Rooms”

Lighting, Building Exterior: Who maintains it?

Plant Operations – Facilities Maintenance and Utilities-Outside Lighting maintain outside lighting installed on the University campus. Typically, if the light fixture is attached to the building and can be reached from a stepladder, the responsibility of maintaining the light goes to one of the Facilities Maintenance – Zone Maintenance Shops. Light fixtures attached to a building (but not accessible from a stepladder) and street & sidewalk lighting fixtures are the responsibility of the Utilities – Outside Lighting Shop. To report problems with outside lighting on campus, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Some of the University’s outside lighting circuits are on sensors or time clocks to control when the lights turn on and off. Other outside lighting circuits are computer-controlled by the Plant Operations – Building Automation System. Plant Operations appreciates being notified when outside lighting fails to turn on at night or is on during the daytime and wasting electricity. Please call the Plant Operations Call Center at 647-2059 to report these problems.

Lighting, Parking Lots and Structures: Who maintains it?

Our sister organization, Parking & Transportation Services, is responsible for lighting in parking lots and parking structures. Please notify Parking Maintenance at 764-1225 or visit their web site at: http://www.parking.umich.edu/extras/Contact.html

Lighting, Street and Walkway: Who maintains it?

Street and walkway lighting and light fixtures attached to a building (not accessible from a step ladder) are the responsibility of the Utilities – Outside Lighting Shop. To report problems with outside lighting on campus, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Loading Docks

See “Docks, Loading”

Lockers: Who repairs them?

Lockers in general fund buildings are considered departmental equipment that is totally controlled by the departments occupying the building. Plant Operations does not assign lockers to users or collect fees for their use. Plant Operations will repair and maintain lockers at customer expense. In some instances, primarily recreational buildings, user rental fees are collected to cover the expense of maintenance and repair.

Plant Operations will service lockers in need of repair or un-jamming at customer expense. Call the Plant Operations Call Center at 647-2059 or send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Locks, Combination(Keypad and Push Button): Who installs and repairs them?

Plant Operations – Key Office repairs combination locks on doors. Call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Plant Operations will install or change the combination to these locks at customer expense. Departments requesting this service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Locks, Door: Who installs and repairs them?

Plant Operations – Key Office repairs locks on doors in all general fund buildings. Call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

Plant Operations – Key Office will install or change door hardware when the cost of repairing exceeds the cost of replacement. Requests to change hardware because of department requirements are performed at customer expense. Departments requesting this service should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

The cost of re-keying a space or a building is the responsibility of the department occupying the space. Re-keying usually becomes necessary, at some point, due to lost or stolen keys. As a general rule, Plant Operations does not perform complete re-keying of buildings unless directed to do so by the school or college using the space. In those instances, the school or college would be expected to provide funding for the project. Departments requesting re-keying of a building should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Locks, Waste Receptacles: Who installs and repairs them?

Plant Building and Grounds Services is responsible for the repair of waste receptacle locks which are found in many restrooms in general fund buildings. When locks are broken, they should be reported to the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at: https://services.bf.umich.edu/general/

The POCC will issue a work order on Plant Building and Grounds Services general fund account to the Plant Operations – Key Office for repair.

Mail: Who distributes it?

Plant Operations does not provide mail service on campus.

The Campus Mail Service Department distributes U.S. and campus mail to the University. Mail Service can be contacted at 764-9227, or visit their web site at: .

http://mbiz.bf.umich.edu/mailsvcs/campusmail.htm

The address for Plant Operations is 326 E. Hoover St., campus zip code 1002.

Mailbox Centers: Who installs them?

Plant Operations – Cabinetry Shop creates custom mailbox centers for departments at customer expense. Departments that would like to install a custom mailbox center may send a completed Plant Operations Work Order

(http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Manhole Covers: Where do I report a problem?

Broken or missing manhole covers should be immediately reported to the Plant Operations Call Center (POCC). To effectively respond to these concerns, the POCC will need as much information as possible about the location and type of service contained in the manhole. If the manhole cover is not missing, please provide the POCC any name that is cast on the manhole cover, such as: Water, Electric, Sewer, DTE, City of Ann Arbor, etc. Also provide the exact location of the manhole including nearest cross street, whether it is in the street, sidewalk, curb, lawn, etc.

To report problems with a manhole cover, contact the Plant Operations Call Center at 647-2059.

Markers, White Board

Plant Building and Grounds Services cleans white boards on a regular basis as part of their normal custodial duties. Markers and erasers for white boards are the responsibility of the departments, schools and colleges.

To request special cleaning of white boards, please contact the Plant Operations Call Center at 647-2059 or send the request on-line through our web site at: https://services.bf.umich.edu/general/

See “White Boards”

Mats, Entrance: How do I get them? Who maintains them?

Plant Building and Grounds Services provides and maintains entrance mats inside most buildings. The mats are cleaned on a regular basis. To report problems with entrance mats, please call the Plant Operations Call Center at 647-2059 or report the problem on-line through our web site at: https://services.bf.umich.edu/general/

Plant Building and Grounds Services will purchase and install additional exchangeable mats for departments at customer expense. Departments requesting additional mats should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Mechanical Equipment: Who maintains it?

Plant Operations – Facilities Maintenance maintains mechanical equipment that supports building infrastructure systems in general fund areas. The mechanical systems support the heating, ventilation, air conditioning, and plumbing systems of the buildings. Facilities Maintenance has expert trades people in each of these craft areas to support the University’s facilities. To report problems with any mechanical system, contact the Plant Operations Call Center at 647-2059 or report the problem on-line through our web site at: https://services.bf.umich.edu/general/

Some mechanical equipment is installed by departments to support a particular project or need. Mechanical equipment that is not part of the building infrastructure (as noted above) would be considered department-owned equipment. Plant Operations has the staff and knowledge to maintain and repair department-owned mechanical equipment at customer expense. Departments requesting Plant Operations to maintain their mechanical equipment should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Media Equipment: Who repairs it? How can I rent it?

Plant Operations – Facilities Maintenance Electronics Shop offers a variety of services for media & audio-visual equipment. The Electronics Shop can repair department-owned equipment at customer expense. Projectors, tape recorders, sound systems, and other media devices can sometimes be repaired at a lower cost than replacing the unit.

The Electronics Shop also provides a “Portable Sound System” for events on the Diag and other areas at customer expense. This service is widely used by student organizations for rallies and for athletic events. The portable sound system comes complete with an operator to set up the equipment, monitor the equipment, set the appropriate volume levels, and remove the equipment when the event is over.

Departments and organizations that would like to have equipment repaired or wishing to rent the Portable Sound System may send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Plant Operations does not rent or lend other types of audio-visual equipment. In many areas, the schools and colleges have made this equipment available internally. The College of Literature, Science & Arts offers this equipment through the LS&A Media Services group. They can be contacted at 763-4048 or on their web site at: http://www.lsa.umich.edu/media/

Mercury: How do I dispose of a mercury thermometer?

All issues related to the safe handling and disposal of mercury-containing devices are referred to University of Michigan OSEH. For more information, contact OSEH at 647-1142 or visit their web site at http://www.umich.edu/~oseh/mtep.html

Microwaves: Who installs and repairs them?

Plant Operations – Electronics Shop will install or repair microwave ovens at customer expense. For this service, please submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Mirrors, Restroom: Who replaces them?

Plant Operations – Glass Shop will repair or replace damaged mirrors in restrooms in general fund spaces.To report a damaged mirror, please call the Plant Operations Call Center at 647-2059 or report the problem on-line through our web site at: https://services.bf.umich.edu/general/

Moving: Whom do I call?

Call Plant Operations!! We offer a full range of services to assist departments in the moving process!

Plant Operations - Moving & Trucking provides hauling, lifting and moving services at customer expense. A successful move begins with advance planning! The Moving & Trucking staff is knowledgeable in all phases of planning a move and will meet with departments and groups to develop the plan. To arrange for assistance from Moving & Trucking, submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Plant Operations assists departments by disconnecting departmental equipment and reinstalling it in the new location. The Facilities Maintenance – Machine Repair Shop will dismantle and reassemble office partitions. Waste Management can provide extra waste and recycling containers for use during the move. Departments needing assistance with moving projects involving any of the Plant Operations shops should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

If you have questions or need additional information, call the Plant Operations Call Center at 647-2059.

To arrange for relocation of telephone and data circuits, call ITCom at 763-2000 or visit their web site at: http://www.itcom.itd.umich.edu/telephone/

Mowing: Who cuts the grass?

Plant Operations – Grounds & Waste Management is responsible for maintaining lawns and grass in general fund areas. Other areas are maintained at customer expense.

Grounds has an extensive, well-planned maintenance program for all areas of the University campus. For more information, call Grounds at 764-3422 or visit their web site at: http://www.plant.bf.umich.edu/grounds/

Nameplates: How can I get one?

Plant Operations - Sign Shop provides nameplates for desk or wall mounting at customer expense. A wide variety of styles, colors and materials are available to meet the requirements of all University departments.

Departments ordering nameplates should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

See “Signs.”

Natural Gas Service: Where should I report a problem? How can I connect into the gas piping?

Delivering natural gas to University buildings is the responsibility of the Plant Operations – Utilities & Plant Engineering group. Natural gas piping inside of general fund buildings is the responsibility of Plant Operations – Facilities Maintenance.

If you smell natural gas, immediately call the Department of Public Safety at 911.

Departments must contact Plant Operations when modifying existing gas piping. Call the Plant Operations Call Center at 647-2059 to obtain more information.

Plant Operations connects departmental equipment to the natural gas system at customer expense. Departments needing assistance with natural gas piping should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Odor Problems: Whom do I call?

In general fund buildings, all strange or persistent odors should be reported to the Plant Operations Call Center at 647-2059 or reported on-line through our web site at: https://services.bf.umich.edu/general/

Odor problems are investigated by the Facilities Maintenance – Zone Maintenance offices. Persistent odor problems may be referred to the Plant Engineering group for resolution.

Office Equipment & Furnishings: Who maintains it?

Departments are responsible for the maintenance and repair of office equipment. Many times, furniture repair is covered by a manufacturer’s warranty. Contact University of Michigan Purchasing at 647-0304 or visit their web site at: http://www.umich.edu/~purch/purch/

Plant Operations can repair office equipment and office partitions. The Facilities Maintenance – Machine Repair Shop has the expertise to repair common problems with desks, file cabinets, chairs and office partitions. To arrange for the repair of office equipment, departments should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

For more information call the Plant Operations Call Center at 647-2059.

The Plant Operations – Cabinet Shop repairs and reconditions wood furniture and cabinetry. Departments should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

For more information call the Plant Operations Call Center at 647-2059.

Departments wishing to have metal office furniture refinished should reference the service provided by UM Purchasing. Information on this service can be found on the web at: http://www.umich.edu/~purch/Contracts/index.html#Furniture

The Key Office provides keys to locking office furniture and cabinets at customer expense.To order furniture and cabinet keys, please submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

PA Systems: Who maintains them? Where can I rent one?

Plant Operations – Facilities Maintenance, Electronics Shop maintains public address systems in general fund buildings when the system was installed as part of the original construction. In most cases, public address systems are considered departmental equipment and, therefore, the expense of maintaining and repairing the system belongs to the department. Departments requesting Plant Operations to repair their public address systems should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Departments and organizations that want to rent the Portable Sound System may send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Paint Booth Systems: Who maintains them?

Plant Operations – Facilities Maintenance maintains Paint Booth Systems at customer expense, unless installed as part of the original building construction. Repairs and maintenance can be scheduled by the customer, or the equipment can be included in the Plant Operations Preventive Maintenance Program.

Departments and organizations that are requesting service to a Paint Booth System should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Painting: How often do you paint? How can I get my walls painted?

Plant Operations, due to budgetary constraints imposed in the early 1980’s, no longer performs maintenance painting. There is one exception: Plant Operations uses general funds to paint a wall or area to restore a wall to its original condition after making a repair to a building system.

Most general fund buildings have painting projects that need to be completed. In general, those projects are included in the Plant Engineering - Facilities Condition Assessment (FCA). Once the request is included in the FCA, it will be prioritized against other capital projects and the work performed when funds are made available. Unfortunately, this process is lengthy and funding is not a certainty.

In many cases, departments opt to fund painting projects themselves. Plant Operations – Construction Services has a large staff of painters available to perform painting projects in a timely and professional manner. Construction Services will meet with the department to properly plan the project and can provide samples of the paint and painting techniques that meet University standards for installation. Departments who wish to hire an outside painting contractor must contact UM Purchasing for a purchase order. By UM guidelines, contractors are required to pay the prevailing wage and have the necessary insurance. Projects costing over $5000 must be competitively bid.

Departments interested in planning a painting project should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Parking: Whom do I call for assignments, regulation, and maintenance?

Our sister organization, Parking & Transportation Services is responsible for all parking assignments and parking maintenance on campus. The Parking Office can be reached by phone at 764-8291 or via their website at: http://www.parking.umich.edu/

The Department of Public Safety is responsible for enforcing the University ordinance to regulate parking. Regulations are in force throughout the calendar year except for the following:

Memorial Day
Independence Day
Labor Day
Thanksgiving Day and the day following
Christmas Day through New Year's Day

The Parking Maintenance Office handles maintenance and repair concerns in parking lots and structures. The Parking Maintenance Office can be reached at 764-1225 and their web site is available at: http://www.parking.umich.edu/extras/Contact.html

Pest Management: Who provides it?

Plant Building and Grounds Services, Pest Management Office provides professional pest control services for general fund buildings. In non-general fund space, Pest Management provides their services at customer expense. Pest Management also responds to emergency calls for stinging or biting animals or insects inside buildings.

Emergency pest control problems should be directed to the Plant Operations Call Center at 647-2059. For routine or non-emergency problems in general fund buildings, please submit your request to the POCC directly or on-line through our web site at: https://services.bf.umich.edu/general/

Customers who wish to contract for Pest Management services should complete a Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF)

and send it to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Phone Jacks: Who provides them?

ITCom installs and maintains telephone jacks. They may be contacted at 763-2000 or through their website at: http://www.itcom.itd.umich.edu/telephone/

Plant Operations installs the conduit for these connections at customer expense. To arrange for the conduit installation, please complete a Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF)

and send it to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

See “Telephone Equipment”.

Picnic Tables

See “Furniture, Outdoor.”

Pictures: Who can hang them?

Plant Operations will hang or move pictures at customer expense. To request this service, departments may submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Plants: Outdoor/Indoor

See “Flowers and Plants”

Plaster Repairs: Whom do I call?

Plant Operations will repair plaster that has been damaged due to Plant Operations activities. Report problems caused by Plant Operations to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

General wear and tear, customer initiated work, or damaged caused by others is repaired at customer expense.For this service, simply complete a Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) and mail or fax it to the Plant Operations Call Center (326 East Hoover Street – 1002) Fax: 763-2932.

Playing Fields

See “Recreational Facilities”

Playground Equipment: Who maintains it? Who can certify its safety?

Plant Operations repairs playground equipment at customer expense. Departments requesting the repair of playground equipment should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

To certify the safety of playground equipment, customers may call University of Michigan OSEH at 647-1142.

Plumbing: Whom do I call when I have problems or need to install new equipment?

To ensure the safety of the domestic water system, departments may not attach equipment or instruments to domestic water systems. Contact Plant Operations for safe, code-compliant installation of your department equipment.

Plant Operations - Facilities Maintenance responds to all reported plumbing problems. From dripping faucets to major floods, Facilities Maintenance has the knowledgeable staff to deal with any plumbing problem.

To report a plumbing problem in general fund buildings, call the Plant Operations Call Center at 647-2059. Minor leaks (leaks running into a drain) can be reported on-line through our web site at: https://services.bf.umich.edu/general/

Plumbing problems in non-general fund buildings can be repaired at customer expense. Call the Plant Operations Call Center at 647-2059 or send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

To arrange for installation of department equipment, departments should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

See also “Water” and “Domestic Water.”

Podiums

See ” Furniture, Classroom”

Power Outages: Whom do I call?

To report a loss of electricity or to obtain an update during an electrical outage, call the Plant Operations Call Center at 647-2059.

If damage occurs to departmental equipment as the result of an electrical outage, the department should report the damage to Risk Management at 764-2200.

Power Plant: Who provides steam and electricity?

The Plant Operations – Utilities & Plant Engineering, Central Power Plant (CPP) provides steam to the Central Campus and Medical Campus areas of the University campus.The Central Power Plant is able to generate 45,000 kilowatts of electricity at 13,200 volts. The CPP provides electrical services to over 130 University of Michigan buildings. It also provides heat/hot water services to nearly 100 University of Michigan buildings.The CPP is staffed 24 hours per day, 365 days per year.

For more information about the Central Power Plant, including the history of the building, check out the CPP website at: http://www.plant.bf.umich.edu/utilities/CentralPowerPlant/

Process Cooling Water: Who authorizes connections to this system?

Plant Operations - Utilities & Plant Engineering must review and authorize the installation of process cooling water using central chilled water. Departments that would like to request installation of process cooling water should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Pumps: Whom do I call for repairs?

Plant Operations is responsible for the pumps that support utility systems in general fund buildings. To report problems with vacuum, circulating, or other types of pumps, call the Plant Operations Call Center at 647-2059 or report the problem on-line through our web site at: https://services.bf.umich.edu/general/

Plant Operations also maintains pumps for non-general fund buildings at customer expense. Departments needing maintenance and repair of pumps should send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Ranges: Gas, Electric

See “Stoves”

Recreational Facilities: Who maintains them?

Recreational Sports Services, a division of the Athletic Department, is responsible for all of the outdoor intramural fields and oversees the activities within indoor recreational facilities on campus. To obtain further information about Recreation Sports, call them at 763-0050 or visit their web site at: http://www.recsports.umich.edu/

Plant Operations – Facilities Maintenance is responsible for the cleaning, repair, and maintenance of indoor recreational facilities on campus. To report problems in these areas, call the Plant Operations Call Center at 647-2059 or submit an on-line maintenance request through the Plant Operations web site at:

https://services.bf.umich.edu/general/

Recycling: Who manages it? What if I have additional needs?

Plant Operations – Grounds & Waste Management oversees one of the largest and most successful recycling operations at any university in North America. In fact, the University of Michigan was recognized as “The Outstanding School Program” by the National Recycling Coalition (NRC) in 2001!

The success of our recycling program is due, in large part, to the efforts of the schools and colleges in encouraging their departments to participate in recycling. Most buildings on campus have recycling services for office paper, newspapers, magazines, and corrugated cardboard. These papers can all be mixed together in any paper-recycling bin. Look for bins throughout the building hallways, office areas, and near copy machines. Corrugated cardboard boxes should be emptied, flattened and placed next to the recycling bin.

Many buildings on campus have recycling bins for mixed containers as well. These are similar to those used for paper collection, but can accept rinsed food and beverage cans and bottles. Look for these bins in staff lunchrooms, kitchenettes, snack areas and lobbies.

Beginning in 2003, Plant Operations installed “sidesaddle” trash containers in office areas. The sidesaddle is a smaller container for non-recyclable materials and literally hangs on the side of a larger recycling container at an office occupant’s desk. If additional sidesaddle containers are needed, please contact the Plant Operations Call Center at 647-2059.

For special activities or events, Plant Operations provides “yellow” cardboard trash/recycling containers. When events are planned outdoors, Plant Operations – Grounds Department provides the containers at no cost. When events are planned inside General Fund buildings, Grounds provides the yellow containers to Plant Building and Grounds Services to install in the buildings. Please call the Plant Operations Call Center at 647-2059 to arrange for this service.

In General Fund buildings, large, blue, wheeled recycling carts may be provided for large-scale office cleanouts. Carts must be emptied by the office occupant. If interested in having an office cleanout, contact Plant Operations – Grounds & Waste Management at 763-5539. Hospital and Housing facilities are excluded from this service.

Plant Building and Grounds Services custodial personnel regularly empty all the paper and mixed container bins. Custodians transport the material to larger recycling dumpsters located at the building loading docks. To report concerns regarding the emptying of bins inside your building, call the Plant Operations Call Center at 647-2059 or report on-line through our web site at: https://services.bf.umich.edu/general/

Much more information about recycling at the University of Michigan is available on the Waste Management web site at: http://www.plant.bf.umich.edu/grounds/recycle/

Refrigerant Gas: How do I have it removed?

To comply with EPA regulations and thereby avoid the potential of thousands of dollars in fines for non-compliance, UM personnel and outside contractors must contact the Plant Operations – Air Conditioning Shop if installation or removal of equipment containing refrigerant gases (sometimes referred to as freon, chloro-fluorcarbons (CFC's), or hydro-chloro-fluorcarbons (HCFC's) is performed.

The Plant Operations – Air Conditioning Shop has developed procedures to legally remove ozone-depleting refrigerant gases, refrigerant-laden oils, and utilizes a comprehensive database to track refrigerant usage and reclamation per the EPA.

The Plant Operations – Air Conditioning Shop has posted a refrigerant reporting form on their web site that must be completed when refrigeration equipment containing CFC’s or HCFC’s are removed, relocated, or installed: http://www.plant.bf.umich.edu/utilities/operations-engineering/CFC_Form.pdf

More information about ozone-depleting gases can be found on the EPA website at: http://www.epa.gov/ozone/title6/608/608fact.html and on the Air Conditioning Shop web page at:

http://www.plant.bf.umich.edu/maintenance/shops/Mechanical/DEAC_Refrigeration/

Departments removing or installing equipment containing any of these refrigerants should immediately contact the Plant Operations – Air Conditioning Shop through the Plant Operations Call Center at 647-2059. Refrigerant removal is performed at customer expense. For refrigerant removal, please submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

See “Refrigerators and Freezers” below for more information on equipment disposal and the removal of refrigerant gases.

Refrigerators & Freezers: What services are available from Plant?

Plant Operations encourages the use of energy-efficient refrigeration and regular maintenance of refrigerators and freezers to keep operating costs to a minimum.

To assist in this effort, Plant Operations offers campus departments a maintenance and repair service on refrigerators and freezers. This program is offered at customer expense, however the costs are reasonable and the benefits will occur through a longer life of the equipment and in lower utility costs. Departments that would like to involve Plant Operations in maintaining refrigerators and freezers should send a completed Plant Operations Work Order to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

To meet governmental regulations, all refrigerators and freezers being disposed of must be drained of all gases and oil before they can be recycled or disposed. When disposing of a refrigerator or freezer, contact University of Michigan Property Disposition. Property Disposition has procedures in place to deal with these devices. They can be reached at 764-2470 and their web site is available at: http://www.umich.edu/~ofa/PropDisp/

See “Cold Rooms”, “Refrigerant Gas”

Remodeling : How do I get started?

Plant Operations – Construction Services provides project management and delivery services for small renovation and construction projects on the University of Michigan campuses.Construction Services is a full service construction group, providing the right tools and the right people to handle large and small projects. Construction Services provides high quality construction at very competitive prices.

Construction projects can be complex and disruptive to the on-going operations of the University. Construction Services will work with clients to minimize the impact on their work environment. Further, much of the complexity in getting a project completed (estimating, scheduling, drawings, inspection, fire marshal approval, etc.) is handled by Construction Services. All in all, the goals are to complete the construction project on-time and on-budget, with happy customers using their new space!

Departments who wish to involve Plant Operations – Construction Services in a renovation or construction project should send a completed Plant Operations Work Order to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Residence Halls: Who maintains them?

Housing Facilities Maintenance provides maintenance and custodial support for the residence halls. The Housing Facilities Maintenance telephone hotline is “FIXIT” (763-4948). Their web site is available at: http://www.housing.umich.edu/services/facilities/

After-hours emergency facility services in Residence Halls are dispatched through the Plant Operations Call Center. Residents should first call FIXIT and, when instructed, notify the POCC at 647-2059.

Restrooms: Who cleans them? Who repairs toilets and sinks?

Plant Building and Grounds Services is responsible for cleaning restrooms in general fund buildings. Plant Operations – Facilities Maintenance will repair broken fixtures in restrooms in general fund buildings. To report problems in these restrooms, contact the Plant Operations Call Center at 647-2059 or report on-line through our web site at: https://services.bf.umich.edu/general/

Plant Operations will clean restrooms or repair restroom fixtures in non-general fund buildings at customer expense. For these services send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

See also “Dispensers”, “Shelving – Restrooms” and “Stalls – Restrooms.”

Roofs: Whom do I call to report a leak?

Plant Operations – Roofing Shop is responsible for maintaining roofs on general fund buildings.To help us prevent leaks, do not store any materials on roofs.

When weeds are observed growing from a roof or a gutter, the Roofing Shop asks that it be reported to the Plant Operations Call Center so the roof or gutter can be cleaned. This activity is considered a part of normal roofing maintenance.

Rooftop plazas, with planters, that are open to the public are maintained by Plant Operations – Grounds Department.

Problems with roofs should be directed to the Plant Operations Call Center at 647-2059 or reported on-line through our web site at: https://services.bf.umich.edu/general/

The Roofing Shop also performs inspections and repairs to roofs for non-general fund buildings at customer expense. Departments wishing to have the Roofing Shop inspect or repair their roof may send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

See “Gutters”.

Safes: Who repairs them?

Plant Operations – Key Office will repair safes at customer expense. For this service, send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Safety Issues: Whom should I call?

For fire and other life threatening emergencies call 911.

Plant Operations encourages our campus community to report safety issues of a general nature (items ready to fall, trip hazards, open electrical devices, slippery sidewalks, Plant vehicles blocking a sidewalk, etc.). Please promptly report any apparent safety issues to the Plant Operations Call Center at 647-2059.

Saunas: Who repairs them?

Plant Operations maintains and repairs saunas in general fund buildings on campus. For repair needs call the Plant Operations Call Center at 647-2059 or report on-line through the Plant Operations web site at: https://services.bf.umich.edu/general/.
For repair needs in non general fund buildings, please send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Screens, Audiovisual: How do I get one? Who repairs them?

Plant Operations – Facilities Maintenance maintains and repairs audiovisual screens in all general fund space. Report problems with audiovisual screens to the Plant Operations Call Center at 647-2059 or send the report on-line through our web site at: https://services.bf.umich.edu/general/

Plant Operations installs new screens and repairs screens in non-general fund and non-classroom spaces at customer expense. Departments requesting this service should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Screens, Window: Who repairs them? Who replaces them?

Plant Operations - Facilities Maintenance repairs existing window screens in general fund buildings. Screens that are worn out are replaced if needed. Problems with existing window screens should be directed to the Plant Operations Call Center at 647-2059 or reported on-line through our web site at: https://services.bf.umich.edu/general/

Facilities Maintenance provides new window screens, at customer expense, in locations where screens were not previously installed. It is worth noting that in many locations, opening windows could have a negative effect on air balance in the building. Therefore, in the interest of building energy efficiency, most windows should be kept shut.

To order a screen for a window, send a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Security: Whom do I call?

For fire and other life threatening emergencies - call 911.

For other security issues, call the Department of Public Safety at 763-1131.

Security Systems: How do I obtain one? How do I have it maintained?

Installation of security systems is coordinated by AEC - Architecture & Engineering (A&E). They may be contacted at 764-3414.

Plant Operations is not funded to maintain security systems. Security systems are installed, maintained and repaired at customer expense. Plant Operations – Fire Protection Shop will maintain and repair these devices when provided with the appropriate work order. Departments requesting this service should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Note: Card Reader Systems are “access control systems” and are not considered “security systems”.See “Card Readers.”

Service Level Agreement: What is it for?

A Plant Operations – Service Level Agreement is a document that details precisely the services that Plant Operations will provide to a specific customer. When complete, the agreement will contain Facilities Condition Assessment Reports for each building occupied by the customer; the equipment within the building that requires preventative maintenance, the estimated annual costs to provide maintenance, housekeeping and grounds support for each building, as well as applicable Performance Measurement Reports.

Service Level Agreements are available for most customers who utilize the services of Plant Operations. Typically, the development of an SLA takes several months to complete. To begin the process, simply contact the Plant Operations Call Center at 647-2059 and ask to speak with the Business Manager for Zone Maintenance.

Sharpening Services: Who does it?

Plant Operations – Sheetmetal Shop has the equipment to sharpen various types of devices (paper cutters, knives, scissors, etc.). However, the cost of having this work performed may exceed the cost of the device. Departments may find that an outside vendor can provide this service more economically.

One vendor used by various UM departments is Hayes Grinding Service. They can be contacted at 313-259-3333.

Departments wishing to use the services of the Plant Operations – Sheetmetal Shop for sharpening needs should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Shelving: How can I have it built and installed?

Plant Operations can make, install, or repair shelving at customer expense. Departments requesting this service should submit a completed Plant Operations Work Order (http://www.plant.bf.umich.edu/workcontrol/PDF/Work_Request.PDF) to the Plant Operations Call Center (326 East Hoover Street - 1002) or Fax: 763-2932.

Shelving – Restrooms: Who will do repairs?

Shelving in restrooms is maintained and repaired by Plant Operations. To report any damage to restroom shelving, call the Plant Operations Call Center at 647-2059 or submit a report on-line through our web site at: https://services.bf.umich.edu/general/