Silver Arrow Award
Goal Statement:
To recognize Plant Operations Division employees for outstanding customer service.
Description of Category:
Plant Operations values employees who exceed the expectations of our customers, both internal and external. Therefore, the Silver Arrow Award will recognize employees whose service helps to advance the efforts of the Plant Division to remain our customer's provider of choice.
Award Criteria:
Outstanding employees may be nominated for their customer service by University faculty, staff, students, or guests.
Silver Arrow Award nominations may be made online for fastest processing, or nomination forms may be obtained from various University buildings throughout the campus, and from the Plant Operations web site. You can access the form here.
The nomination forms will be pre-addressed to the Office of the Executive Director. The Director or his representative will review the nominations and forward them to the appropriate Plant Operations' department for processing.
Nominated employees will receive a certificate (for the first nomination) or a letter (for second nomination and more), 280 points (no more than 560 points per fiscal year) and a small souvenir (for first time recipients). The nominator will receive an email acknowledging receipt of their nomination. These awards will be presented to the employee by their supervisor.
Employees may be nominated for a Silver Arrow Award several times, but are limited to 560 points per fiscal year.
Appropriate letters of commendation received by Plant departments may be attached to a Silver Arrow Award nomination form and forwarded to the Office of the Executive Director.
All Plant Operations employees who receive an HRAA U-Matter Award and/or UMHS "You're Super" award will automatically qualify for and receive the Silver Arrow Award
Content modified: December, 2007
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