Practical Supervisor

The Practical Supervisor series (consisting of 8 courses) is designed for both new and experienced supervisors to provide them with hands-on, functional information they need to do their day-to-day jobs. The emphasis is more on applied knowledge and skills rather than theory.

The participants will benefit not only from the knowledge of expert presenters, but also from the interchange of ideas and experiences with classmates.

The Practical Supervisor series is the first track of three that are required for supervisors in Plant Operations. Supervisors are registered through their departments' training coordinators in Plant Operations with these exceptions:

• University Financial Systems
• Crucial Confrontations

Supervisors will register for these classes directly in LearnerWeb

Must Complete All 8 courses:

Health and Safety
A Supervisor's Guide to Coaching, Positive Discipline and Grievance Handling
HR and Payroll Transactions with PPAPO
Work Management and Customer Relations
Digital Dashboard
FMS Training: Work Management
FMS Training: Timecards, Leave and HR
Crucial Confrontations
University Financial Systems

Registration Information Back to top LearnerWeb

Health and Safety

A key role of supervisors in Plant is to help improve the health and safety of their employees. This program covers many of the topics that relate to this key supervisory function:

• What is the supervisor role with the safety and health program?
• Overview of safety and health programs in Plant Operations
• Accident prevention and investigation
• Site investigations and safety audits
• Safety training

Registration Information Back to top LearnerWeb

A Supervisor's Guide to Coaching, Positive Discipline, and Grievance Handling

This workshop will teach a positive, productive approach to dealing with performance problems Participants will learn:

• The various types of misconduct and the appropriate corrective actions
• To encourage employees to take ownership of performance problems and their solutions
• To identify, investigate, and document work performance problems
• About their role in the grievance process

Registration Information Back to top LearnerWeb

HR and Payroll Transactions with PPAPO

Supervisors and managers have taken on more HR administrative responsibilities over the past several years. This module will give you tools and resources to tackle this supervisory responsibility more effectively.

• Job Postings
• New Hires and Temps
• Employee Reclassifications, adjustments and shop changes
• Timecard and Leave Transactions
• Leaves of Absence

Registration Information Back to top LearnerWeb

Work Management and Customer Relations

With over 55,000 work requests that go into Plant Ops system every year, how does work management happen in Plant Operations? It is critical that supervisors understand the work management system and their role in it with the Plant Ops Call Center in order to seamlessly deliver services to our customers. This program focuses on the need to know information of work management:

• Understanding how Plant Operations work management systems operate
• Work management reports: what information is available and how to get it
• Working effectively with Plant Ops Call Center
• Plant Ops expectations for customer interaction and communication
• Recourses and tools available to supervisors to better manage their workflow

Registration Information Back to top LearnerWeb

Digital Dashboard

Description to follow...

Registration Information Back to top LearnerWeb

FMS Training: Work Management

Description to follow...

Registration Information Back to top LearnerWeb

FMS Training: Timecards, Leave and HR

Description to follow...

Registration Information Back to top LearnerWeb

Crucial Confrontations

This method for resolving conflict has been successfully piloted in Plant Operations and across the nation. Based on solid research focused on effectively solving troublesome behaviors in the workplace, the authors encourage us to "never walk away from another conflict again." Hands-on tools for resolving violated expectations, breaking agreements, and unprofessional behavior are adaptable to most challenges we meet in addressing other employees.

Registration Information Back to top LearnerWeb

University Financial Systems

The ultimate objective of this workshop is to develop a foundation of skills and knowledge to enable participants to manage their own budgets in a manner that meets department expectations. An overview of the University's financial systems will be given, in addition to some tools pertinent to different financial needs within Plant Operations.

Registration Information Back to top LearnerWeb

Content modified: August, 2006

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